Complaint 926422
1996 CHRYSLER CONCORDE • SUSPENSION • incident Jul 3, 2012
- Complaint ID
- 926422
- Make
- CHRYSLER
- Model
- CONCORDE
- Model Year
- 1996
- Component
- SUSPENSION
- Incident Date
- Jul 3, 2012
- Date Received
- Jul 5, 2012
- Data As Of
- Sep 1, 2026
Complaint Summary
SUSPENSION
Owner Narrative
QUICK-STRUTS AFTER MARKET REPLACEMENT PARTS MAY BE DEFECTIVE. THIS PRODUCT IS CALLED A MONROE QUICK- STRUT. THE FAILED PART WAS RETURNED FOR WARRANTY REPLACEMENT: PART #171939. THE TOP OF THE STRUT, NUT, AND STEAL WASHER "TORE FREE" OF THE PLATE WHICH COMPRESSES THE SPRING. THE 'TOP PLATE' PART OF THE ASSEMBLY REMAINED ANCHORED TO THE CAR BY THREE NUTS LOCATED IN THE TRUNK. THIS PLATE NO LONGER CONTAINED THE STRUT AND THE COMPRESSED SPRING AS SUPPLIED IN QUICK STRUT ASSEMBLY. THE ASSEMBLY AS PURCHASED, HAS A NUT AND WASHER MOUNTED IN TWO INCHES OF RUBBER MOLDED IN THE PLATE ON TOP OF THE STRUT SPRING ASSEMBLY. THAT RUBBER COMPONENT FAILED. THIS BECOMES OBVIOUS AFTER THE PARTS ARE REMOVED FROM THE VEHICLE. THE OEM PART CONTAINS A LARGE WASHER LOCATED ON THE TOP WHICH WOULD PREVENT THIS TYPE OF FAILURE. THIS FAILURE COULD RESULT IN LOSS OF CONTROL OF THE VEHICLE WHILE DRIVING. *TR
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.