Complaint 918778
2005 MINI COOPER CONVERTIBLE • STEERING • incident May 10, 2012
- Complaint ID
- 918778
- Make
- MINI
- Model
- COOPER CONVERTIBLE
- Model Year
- 2005
- Component
- STEERING
- Incident Date
- May 10, 2012
- Date Received
- May 15, 2012
- Data As Of
- Sep 1, 2026
Complaint Summary
STEERING
Owner Narrative
LAST THURSDAY MAY 10, 2012 I WAS DRIVING HOME AND SUDDENLY AND WITHOUT ANY WARNING, I LOST THE STEERING POWER FUNCTION; THE STEERING WHEEL GOT TOTALLY RIGID AND ALMOST IMPOSSIBLE TO MANIPULATE; WITH A HUGE EFFORT AND VERY CAREFULLY, I COULD ARRIVE AT HOME. I AM LUCKY THAT I AM AN EXPERIENCED DRIVER. AFTER SWITCHING OFF AND ON THE CAR THE POWER STEERING WAS WORKING FINE AGAIN. THE PROBLEM HAS BEEN INTERMITTENT SINCE THEN; WE ARE DEALING WITH MINI COOPER AND ITS AUTHORIZED DEALER RIGHT NOW TO GET THE CAR REPAIRED BUT SO FAR THE EXPERIENCE WITH THEM HAS BEEN TRAUMATIZING. I RESEARCHED IN INTERNET AND I FOUND MULTIPLE COMPLAINTS ABOUT THIS ISSUE FOR THE MINI COOPER MODELS BETWEEN 2002-2007; I CONTACTED MINI COOPER AND MY HUSBAND TOOK THE CAR TO THE AUTHORIZED DEALER THIS MORNING BUT THEY DO NOT WANT TO ASSIST US WITH THIS LIFE- THREATENING ISSUE; THE CUSTOMER SERVICE HAS BEEN AWFUL HERE AND UNCONSIDERED. *JS
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.