Complaint 731910

Complaint Summary

TIRES:SIDEWALL

Owner Narrative

I PURCHASED A SET OF SIGMA STAMPEDE TIRES IN 2-2007. 3 OF THE 4 TIRES PURCHASED HAD SIDE WAL BLOW OUTS. I TOOK THE TIRES TO WHERE I BOUGHT THEM AND THE OWNER SAID IT LOOKED AS THOUGH THERE COULD BE A DEFECT. I CONTACTED TBC CORP. ABOUT THE PROBLEM AND WAS TOLD THAT THIS TIRE HAD BEEN RECALLED BUT THE SET I HAD WAS THE WRONG DOT #. I THEN TOLD THEM 3 OUT OF 4 TIRES THAT HAD NO TREAD DAMAGE THAT BLOW OUT THE SIDE WALL SHOULD BE LOOKED AT I WAS TOLD TO GET MY RECEIPT AND FAX IT TO THEM AND THEY WOULD MAKE AN ADJUSTMENT ON 2 OF THE TIRES THIS WAS DONE 2 WEEKS AGO AND I HAVE NOT HEARD FROM THEM . THE FIRST TIRE BLEW OUT 11-2008, AND I REPLACED IT . THE SECOND ON 4- 2009AND THE THIRD ON 7-12-2009. THEY SAID THAT I WOULD NEED ALL THE BAD TIRES FOR THEM TO LOOK AT , BUT ALL BUT 1 CANNOT BE RECOVERED THEY HAD ME TAKE THE REMAINING TIRE 34 MILES FROM MY HOME TO ONE OF THEIR DISTRIBUTORS TO LOOK AT ,WHEN I WENT THEY WOULD NOT EVEN LOOK AT IT . THIS COMPANY HAS DONE NOTHING BUT GIVE ME A RUN-AROUND WHEN ALL I WANTED WAS TO MAKE THEM AWARE OF A POSSIBLE PROBLEM. THEY WERE THE PNES THAT MENTION AN ADJUSTMENT, AND AFTER DOING WHAT THEY ASKED THEY WILL NOT CONTACT ME BACK. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.