Complaint 691816

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

I OWN A 2003 BOUNDER MOTOR HOME BUILT ON THE WORK HORSE CHASSIS. ON AUG. 08, 2008 WHEN I STARTED MY MOTOR HOME I NOTICED THAT THE LCD SCREEN (WINDOW) WAS IMPOSSIBLE TO READ. THIS LCD WINDOW IS PRT OF THE ACTIA INSTRUMENT CLUSTER. I CALLED A WORK HORSE AUTHORIZED REPAIR CENTER IN BATH, NY AND MADE AN APPOINTMENT FOR AUG. 24. THEY TOLD ME IN THE MEANTIME THEY WOULD CONTACT WORK HORSE ON THIS TO SEE WHAT COULD BE DONE TO SPEED UP THE REPAIR. IN THAT TIME PERIOD WORK HORSE DID NOT GET BACK TO THEM, AND SO THE DAY I ARRIVED AFTER DRIVING OVER TWO HOURS I WAS INFORMED NO WORD YET. I KNEW THAT THEY HAD TO DO A DIAGNOSTIC TO VERIFY THE PROBLEM. ALL ONE HAD TO DO WAS LOOK AT THE SCREEN AND SEE THAT NOTHING ON IT COULD BE READ. THE SCREEN SERVES A NUMBER OF FUNCTIONS BESIDE SHOWING WHAT GEAR THE VEHICLE IS IN. RIGHT NOW IT IS A MATTER OF FEELING THE SHIFT THROUGH TO DRIVE. FIRST CLICK REVERSE, 2ND. CLICK NEUTRAL, 3RD. CLICK DRIVE. ANY OTHER DOWN SHIFT TOO DANGEROUS TRYING TO FIND 3, 2, 1....THE LCD SCREEN ALSO SHOWS THE MILEAGE WHICH IS NOT ABLE TO BE READ. CAN'T SELL IT OR TRADE IF I WANTED TO. IT ALSO SHOWS MPG, OIL PRESSURE, INDIVIDUAL TRIP, AND A NUMBER OF OTHER DRIVER AID FUNCTIONS..IT IS PART OF THE WARNING SYSTEM OF A NUMBER OF PROBLEMS. NOW IF A BUZZER OR BEEP SOUNDS THE SCREEN WOULD NORMALLY INDICATE WHAT IT IS ABOUT. KIND OF LIKE DRIVING BLIND! THE ACTIA CLUSTER HAD A RECALL REPAIR ON THIS FEB. 2006, I BOUGHT THE MH MARCH 2006. THE RECALL PERTAINED TO A RE-PROGRAMMING OF THE INSTRUMENT CLUSTER FOR THE ABS BRAKE WARNING. THE LCD IS PART OF THE INSTRUMENT CLUSTER..WH SAID THE DEALERSHIP WAS NOT AN AUTHORIZED WH DEALERSHIP. IT DID TO GET DONE. LATER I WAS TOLD IN PHONE CONVERSATION WITH WH THAT THERE WAS A COURTESY RECALL GOOD UNTIL FEB. '09. OCT 8, I TOOK IT TO LAZY DAYS BECAUSE THEY ARE AUTHORIZED. THEY SAID WH WILL NOT TAKE CARE OF IT BECAUSE THE RECALL WAS ABOUT A BRAKE ISSUE.. RESEARCH SHOWS THAT NO LCD SCREEN IS VERY COMMON. CONTACT ME PLEASE. *TR

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.