Complaint 675190

Complaint Summary

SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES

Owner Narrative

TL*THE CONTACT OWNS A 2001 FORD ESCORT. WHEN THE CONTACT DEPRESSED THE BRAKE PEDAL, THE VEHICLE DRAMATICALLY SURGED FORWARD AND CRASHED INTO ANOTHER VEHICLE. SHE TOOK HER VEHICLE TO THE DEALER AND THEY REPAIRED THE COIL SPRING IN THE BRAKE PEDAL, ALONG WITH OTHER COSMETIC REPAIRS. ONE MONTH LATER, WHILE ATTEMPTING TO PARK THE VEHICLE INTO A PARKING SPACE, IT SURGED FORWARD AGAIN AND CRASHED INTO A PIPE. THE AIR BAGS DEPLOYED AND THE VEHICLE SUSTAINED MODERATE DAMAGE. AN INVESTIGATOR FROM HER INSURANCE COMPANY IS IN THE PROCESS OF INSPECTING THE VEHICLE. THE CONTACT HAS PICTURES OF THE VEHICLE. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 115,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.