Complaint 551872

Complaint Summary

SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER

Owner Narrative

DT: THE CONSUMER RECEIVED NHTSA RECALL 04V084000 CONCERNING BRAKE CALIPERS ON 2002 FLEETWOOD BOUNDER IN OCTOBER OF 2004. THE CONSUMER WAS HAVING PROBLEMS WITH BRAKES STARTING IN JULY 2003. THE CONSUMER HAD THE BRAKES FIXED UNDER WARRANTY. THE RECALL WORK WAS DONE ON AUGUST 10, 2004, BUT THE OWNER HAD NOT RECEIVED RECALL NOTICE AT THIS POINT. HE WAS GIVEN INFORMATION ABOUT THE RECALL FROM THE DEALERSHIP. THE CONSUMER CALLED DEALERSHIP BACK AND TOLD HIM THAT RECALL WORK NEEDED TO BE DONE. THE CONSUMER WAS INFORMED BY THE DEALER THAT RECALL WORK HAD ALREADY BEEN DONE. THE CONSUMER INSISTED THAT ONLY THE REAR BRAKES WERE FIXED, AND THAT WAS WHEN THE CONSUMER RECEIVED INFORMATION FROM DEALER ABOUT THE RECALL AND TO CALL THEM IMMEDIATELY. THE CONSUMER CALLED DEALERSHIP AND WAS TOLD THAT THE WORK HAD BEEN DONE AND THAT WAS ALL THAT WAS REQUIRED. . THE CONSUMER QUESTIONED DEALERSHIP ABOUT THE FRONT BRAKES, AND THEY WOULD NOT GIVE HIM AN AUTHORIZATION TO TAKE CARE OF THEM. WHILE THE CONSUMER WAS DRIVING THE FRONT BRAKES WERE SMOKING FROM THE CALIPERS AND ALMOST CAUGHT ON FIRE. THE CONSUMER WAS WAITING ON THE TOW TRUCK TO PICK UP THE VEHICLE. THE DEALER DID NOT KNOW WHEN THE PARTS WILL BE AVAILABLE. MEANWHILE, THE CONSUMER WAS STUCK IN A DIFFERENT STATE, AND WASH UPSET WITH MANUFACTURER FOR NOT FIXING THE VEHICLE THE FIRST TIME. *AK *NM

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.