Complaint 500858

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

I HAVE A 2001 CHEVROLET EXPRESS CONVERSION VAN THAT HAS BEEN NOTHING BUT GRIEF SINCE I BOUGHT IT. IT HAS ALREADY GONE THROUGH 3 SETS OF BRAKES WE HAVE COMPLAINED SINCE DAY ONE ABOUT THE BRAKING PROBLEMS WITH THE VAN. MY HUSBAND HAD AN ACCIDENT DUE TO BRAKE FAILURE ON THE WAY TO THE DEALERSHIP WHEN HE FIRST BOUGHT THE VAN. IT SEEMS WHEN YOU DUE CONVERSIONS ON THESE VANS YOU ARE ADDING ALMOST 2000 POUNDS TO THE ORIGINAL WEIGHT BUT THEY NEVER UPGRADE THE BRAKES TO ACCOMMODATE THE ADDITIONAL WEIGHT AND THE BRAKES WEAR OUT FASTER AND THE VAN IS HARDER TO STOP. MADE COMPLAINTS TO GM THEY SAID GO TO THE DEALER THE DEALER SAID NOTHING WAS WRONG OR STATED THE CONVERSION COMPANY WAS AT FAULT VICIOUS RUN AROUND AND NOTHING GOT ACCOMPLISHED WE ARE WAITING TO GET INTO COURT BECAUSE WE REFUSED TO PAY FOR NEW BRAKES AFTER WE WERE TOLD THERE WAS NOTHING WRONG UNTIL THE WARRANTY RAN OUT AND THEY CHARGED US $600 FOR BRAKES . THE GEAR BOX FELL OUT OF THE VAN THE FIRST DAY WE BOUGHT IT. THERE WERE OTHER PROBLEMS TOO GM DOES NOT STAND BY THEIR PRODUCTS NOR DO THEY UPGRADE PARTS TO ACCOMMODATE ANY ADDED WEIGHT OR CHANGES TO THE ORIGINAL BODY OR ENGINE. *NM

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.