Complaint 442071

Complaint Summary

VEHICLE SPEED CONTROL:CRUISE CONTROL

Owner Narrative

IN AUG. 2003, I PURCHASED A 2001 FORD ESCORT, ONLY A SHORT TIME AFTER HAVING IT (2 WEEKS) VEHICLE ENGINE DIED WHILE AT STOP LIGHT. THIS HAS HAPPENED REPEATEDLY, IT IS NOW NOVEMBER, AND MY LOCAL DEALERSHIP HAS HAD MY CAR MORE THAN I HAVE SINCE PURCHASE IN AUGUST. CONTINUALLY TELL ME "THERE IS NOTHING WRONG WITH IT." THEY INSTALLED A DEVICE TO MONITOR THE TIMES WHEN IT DIES, THEY SERVE PEOPLE HAVE DRIVEN IT AND IT HAS DIED ON THEM, THEY CONTINUE TO SAY THEY DO NOT KNOW HOW TO FIX IT. ALSO, I HAVE BEEN ON THE INTERSTATE WITH CRUISE CONTROL SET AND VEHICLE SUDDENLY ACCELERATES. HAVE NOT GOTTEN ANY SATISFACTION FROM MY LOCAL DEALER, THEY HAVE PUT APPROXIMATELY 2500 MILES ON MY CAR, MORE THAN I HAVE HAD A CHANCE TO PUT ON IT!! I WOULD LIKE EITHER A COMPARABLE CAR OR A FULL REFUND. THIS HAS BEEN VERY FRUSTRATING. I HAVE EVEN BEEN TOLD I EXAGGERATED THE SEVERITY! THE ENGINE STALLED IN THE MIDDLE OF AN INTERSECTION OF A BUSY STREET. THIS VEHICLE WAS STILL UNDER WARRANTY AT THE FIRST HINT OF A PROBLEM, THIS HAS DRUG ON FOR 3 MONTHS NOW, WITH STILL NO ANSWERS, AND I AM AFRAID TO DRIVE MY CAR. *LA

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.