Complaint 2240145
2018 SUBARU LEGACY • VISIBILITY/WIPER • incident Oct 24, 2025
- Complaint ID
- 2240145
- Make
- SUBARU
- Model
- LEGACY
- Model Year
- 2018
- Component
- VISIBILITY/WIPER
- Incident Date
- Oct 24, 2025
- Date Received
- Aug 27, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
VISIBILITY/WIPER
Owner Narrative
Following an engine-out service at an authorized dealer (Bill Kolb Jr. Subaru), a primary powertrain mounting bolt was left unthreaded by approximately 1 inch, creating an undetected 8,000-mile safety hazard that resulted in extensive drivetrain and suspension component failures. Subsequently, during a diagnostic inspection at another authorized dealer (All American Subaru), heavy rusted metal pliers and loose cowl trim panels were abandoned unsecured inside the wiper cowl tray beneath the windshield, posing a severe roadway projectile and steering/wiper obstruction hazard.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.