Complaint 2239813

Complaint Summary

STRUCTURE:BODY

Owner Narrative

On August 26, 2026, I sustained a significant injury when the door of my Tesla closed while my thumb was in the door area. The door caught my thumb and forcibly lifted/tore off most of my thumbnail, causing immediate bleeding and leaving the nail bed exposed. I am reporting this because I am concerned about the safety of the vehicle’s door closing mechanism and its ability to prevent this type of injury when a hand or finger is obstructing the door. The force of the closing door was sufficient to cause substantial physical injury rather than a minor pinch. There were no warning messages or alerts before the incident that I was aware of. At this time, I do not know whether the door, sensors, or closing mechanism malfunctioned or whether they were operating as designed. The cause is UNKNOWN and has not yet been confirmed by Tesla or an independent service center. The vehicle and door are available for inspection upon request. I am also reporting the incident to Tesla and requesting that Tesla inspect the door and related components and preserve/review any available vehicle diagnostic or event data associated with the incident. The injury has been photographed and documented. I am concerned that the same door behavior could cause serious injury to another occupant, particularly if a child’s hand or fingers were caught in the door.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.