Complaint 2239797

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

Following a recent Volkswagen software update, the 5F module on my 2024 VW Tiguan (VIN: [XXX], Mileage: 14,449) completely failed. The local dealership (RO Number: XXX) confirmed the failure and advised replacing the 5F module (Auth code:XXX), which is on backorder with no ETA. This initial failure disabled critical safety systems: the backup camera (violating FMVSS 111), the SOS emergency system, and the TPMS. Volkswagen Corporate (Case with [XXX]) has refused VOR escalation and denied alternative transportation. Furthermore, since retrieving the vehicle from the dealership, the electrical issues have escalated severely. The vehicle now experiences intermittent total electrical/lock-out failures 3 to 4 times a day. During these episodes, neither the key fob nor the physical interior lock/unlock buttons function. The vehicle remains completely unresponsive for several minutes before randomly working again. This poses a severe safety risk of trapping occupants inside or leaving them stranded outside. VW's negligence in addressing these escalating software and electrical safety defects is unacceptable. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.