Complaint 2239675

Complaint Summary

WHEELS

Owner Narrative

I own a 2018 Ford F-150 4WD with approximately 24,600 miles. While traveling approximately 70 MPH on the highway in 2H with cruise control operating, I suddenly heard an extremely loud metal-on-metal grinding/ratcheting noise from the driver's-side front wheel area. The noise caused immediate concern about a possible front wheel or drivetrain failure. I disengaged cruise control and the grinding stopped. Within approximately 50 miles on the same trip, the grinding occurred a second time while again traveling approximately 70 MPH in 2H without cruise engaged. Because of the severity of the noise, I pulled over on the side of the highway and inspected the vehicle. I found nothing visibly wrong and resumed driving. The condition has since occurred two additional times while accelerating from a stop in 2H. These incidents were less severe but involved the same metal-on-metal grinding/ratcheting from the driver's-side front wheel area. I have also noticed a brief air/vacuum-type "whoosh" immediately before the grinding occurs. My Ford service manager directed me to Ford TSB 24-2188, which addresses grinding/clicking/ratcheting from the front wheel area associated with partial engagement of the Integrated Wheel End (IWE). The truck is scheduled for diagnosis but has not yet been formally diagnosed. I contacted Ford Customer Satisfaction, case CXH-090-0329-26-V5R9-P-5. Ford declined assistance due to vehicle age despite the low mileage. I am reporting this because the condition has occurred four times, including twice unexpectedly at 70 MPH. I am concerned about the safety implications of a front wheel-end component potentially partially engaging at highway speed and believe this warrants NHTSA review.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.