Complaint 2239197

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

I purchased this 2018 Volkswagen Tiguan in September 2019 and began noticing an intermittent rearview-camera problem around that time. I do not remember the exact date of the first occurrence because the problem initially happened only occasionally and was not persistent. When the vehicle is placed in reverse, the rearview camera intermittently fails to provide a reliable image. At other times, it operates normally. Because the problem is intermittent, it has been difficult for the dealership to reproduce consistently. Loss of the camera image reduces visibility behind the vehicle and creates a safety concern while backing up. An authorized Volkswagen dealership inspected the vehicle. The service manager stated that the stored fault indicates an intermittent open circuit in the video cable. The dealer’s diagnostic history reportedly shows approximately 90 fault occurrences beginning July 19, 2026. During recent testing, the dealership was able to get the fault to set once. The dealership has not conclusively confirmed that the camera control module failed. It proposes replacing the module as the first repair step for approximately $1,165 and stated that additional repairs may be necessary if the module replacement does not correct the problem. Volkswagen Customer CARE documented the concern under Case Number 07696586. I am submitting this report because the intermittent loss of the rearview-camera image may reduce the driver’s view behind the vehicle and increase the risk of a backing collision.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.