Complaint 2238493

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

My 2016 Ford Escape is subject to safety recall 25SA9 / NHTSA 25V695 involving the rearview camera. Ford's recall states that the rearview camera may display a blank or distorted image in reverse, or may display a message that camera is unavailable. The rearview camera is now completely nonfunctional. It previously worked intermittently but progressively worsened and is gone now. When I place the vehicle in reverse, the center display either remains blank or continues displaying the navigation/map screen shown while driving. It does not display the rearview camera image. The vehicle and camera are available for inspection upon request. This creates a significant safety risk because I have lost the rearward view provided by the camera when backing up. This is particularly concerning because this is the exact safety defect addressed by the recall: an unavailable rearview camera (for a [XXX]!!) can reduce driver's view behind the vehicle and increase the risk of a crash. I have contacted Ford dealerships regarding this recall both in Texas, where I previously lived, and in Utah, where I now live. I have been told that the replacement remedy part is still unavailable, so the recall repair cannot be performed. Ford's original NHTSA recall filing stated that final remedy owner notifications were planned for June 29–July 3, 2026. It is now August 23, 2026, and remedy remains unavailable. The problem has not been repaired or resolved by a dealer because the recall replacement part is unavailable. I have not had the vehicle inspected by police or an insurance representative. The camera initially worked intermittently and then stopped altogether. The current symptom is that, when in reverse, the display either remains blank or continues showing the navigation/map screen instead of displaying the rearview camera image. I am requesting that NHTSA review Ford's handling of recall 25V695/25SA9, particularly the continued lack of an available remedy. THIS IS UNSAFE! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.