Complaint 2238025

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

What component or system failed or malfunctioned, and is it available for inspection upon request? Wiper system malfunctions by allowing driver side wiper to intermittently reach varied end positions, sometimes striking the A-pillar. Vehicle is available for inspection upon request (has been inspected by dealer already). How was your safety or the safety of others put at risk? While driving in heavy rain, wiper erratically slamming into A-pillar is distracting and has caused me to try to adjust wiper speed and settings to prevent wiper arm from potentially breaking, which could be dangerous in certain higher speed conditions in heavy rain/low visibility. Has the problem been reproduced or confirmed by a dealer or independent service center? Yes, dealer was able to observe/reproduce the highly variable end position of the drivers side wiper. Dealer notes wiper shows up to 6 inch variance in where it stops. They could also see by the wiper marks on the windshield the variation in the end position. However, they compared the wiper function to another CRV and said it seems normal and refused warranty repair because the wiper was not broken or misadjusted at this time. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages. Symptom is recurring since purchase of the vehicle. However, the wiper only demonstrates the ability to strike the A-pillar during heavier rain and use of wipers for longer periods (which has not happened frequently during time I've owned/driven vehicle).

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.