Complaint 2237741

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

I purchased this car brand new in 2024. As of today I have had 7 chips in my windshield. The first one which resulted in a replacement was February/ March 2025. I have replaced it once and filled 2 chips, but I currently have 4-5 chips in my windshield which needs to be replaced due to 2 of them being large. I am holding off on this replacement until I absolutely need to because the fear of replacing and then getting another chip. Some of the chips are small, but it seems to me anything that hits the windshield chips it. I have had several cars over the year and drive a lot of miles and have never had this issue with windshields. Another problem that I had when replacing was finding the proper windshield. When Safelight replaced it they did not use the OEM windshield at first. They replaced the windshield 2x with an off brand and the heads up display would not work properly. Then they finally used the OEM windshield from Volkswagen which of course costs more. So for the cost you would think you are getting better quality, but that doesn't seem to be the case. I have been to a couple of different window replacement companies over the last couple of years and they have all told me that the Atlas & Tiguans are known for windshield chips and they find that Volkswagen's glass is very thin compared to other companies.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.