Complaint 2236326

Complaint Summary

ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING

Owner Narrative

The contact owns a 2026 Tesla Model Y. The contact stated that while driving at an undisclosed speed with the Full Self Driving Mode activated, the vehicle struck the garage wall, damaging the rear passenger’s side door. No injuries were sustained. The contact stated that the dealer had previously provided mobile service to replace the camera and that a second dealer, Tesla White Plains (250 Tarrytown Rd, White Plains, NY 10607), had performed a hard reset on the vehicle due to phantom braking; however, the failure persisted. The dealer was made aware of the failure but canceled an upcoming appointment and informed the contact that there was no failure found. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 13,001.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.