Complaint 2235553

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

The front-end steel frame and structural assembly failed. The steel frame moves independently from the aluminum walls/body. Steel outriggers were not attached to the walls (both sides near propane compartments), main front beam mounting hardware was loose, and the front cap had inadequate attachment. The RV remains available for inspection. This defect compromises structural integrity while towing, creating risk of frame/body separation, loss of control at highway speeds, or catastrophic failure that could cause a crash, injury, or death to occupants and other road users. The defect was confirmed by independent service center Creekside RV (Salem, UT) through tear-down inspection, forklift testing that reproduced the movement, photos, and video. They performed 24 hours of structural reinforcement to stabilize it. Alliance RV was notified. They stated the unit was outside warranty and would only inspect it if transported 1,500 miles to Elkhart, IN. No manufacturer inspection of the defect has occurred. No police or insurance inspection has taken place. Early symptom: Cabinet separation photographed in May 2022 (12 days after purchase), later identified by Creekside as caused by the same frame flex. Progressive interior movement, sealant failures, and other secondary issues continued until full diagnosis in 2026. Additional safety concerns include loose fasteners falling from ceilings/walls (including in a child’s sleeping loft, creating injury risk) and a toilet seal failure allowing black-tank gases into the living space. These appear linked to the same manufacturing/assembly deficiencies. The RV has been used only for light personal travel. CAT scale records from 2022, 2024, and 2026 show consistent axle weights well under limits.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.