Complaint 2235320
2023 RAM PROMASTER • ELECTRICAL SYSTEM • incident Jul 21, 2026
- Complaint ID
- 2235320
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2023
- Component
- ELECTRICAL SYSTEM
- Incident Date
- Jul 21, 2026
- Date Received
- Aug 13, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
ELECTRICAL SYSTEM
Owner Narrative
Sometimes while driving I experienced my powered steering cut out while taking a ramp on/off of the highway, and sometimes when i was trying to park and back up into a parking space while steering at the same time. When the power steering cut out I got lights for "Service Power Steering", "Service ESC", and "Service Hill Assist" all at the same time, and once i got a power steering light. I looked up the issue and found that there is an active preliminary investigation going on for the same issue on the same vehicle, the investigation coded PE26002. Once I handed the vehicle over to the dealer, they found that the power steering had an open circuit on the steering gear. Once they took the connector off they found that the connector was corroded and the wires were burned on the steering gear and main harness side. I had to have them replace both the steering rack, and the main harness.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.