Complaint 2235254

Complaint Summary

POWER TRAIN

Owner Narrative

While driving, the automatic transmission started to act up. The truck would attempt to go into 3rd gear but would bypass it to 4th, similar action around 7/8th gear. When pressing the accelerator at times, the truck would not switch gears or increase speed. A warning light did appear on the dashboard, indicating a problem. A code reader indicated two possible issues related to the transmission. These issues made the truck unsafe to drive in any traffic since I wasn't sure the truck was going to continue moving and was concerned about being either being stranded or being rear-ended. The truck was taken to a repair shop that my extended warranty works with. The shop was able to reproduce the issue. The shop indicated that there was an issue with the transmission. A warranty company technician came to the shop to run a diagnostic on the truck. After review of the technicians analysis, the warranty company approved the transmission repair and shop is waiting on parts.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.