Complaint 2234559

Complaint Summary

STEERING

Owner Narrative

National Highway and Traffic Safety Administration August 11, 2026. Dear Sir, Madame, I am writing regarding a safety issue with my 2020 Honda CR-V, purchased about one year ago. There is a serious issue with the steering column, and American Honda has declined assistance with repairs. I am seeking expedited assistance from NHTSA. This issue was first noted on the day I drove the vehicle to the Honda Dealership for maintenance (XXX). My daughter has been driving this vehicle, and did not report anything abnormal. I routinely schedule maintenance for her car when I have a day off. So I noticed this "sticking" of the steering wheel during my drive, especially at higher speeds and on the highway. However, I also notice a lunge during turns at lower speed. I asked the service advisor to test drive the car to assess this (and road noise - later deemed normal). The steering wheel actually gets stuck when making even minor (fine motor) adjustments during routine (straightway) driving conditions. It is a continuous problem, not intermittent, and it is easily noticeable to me and my wife. The service advisor who test-drove the CR-V with me and later provided the repair estimate is Eric Laurendeau (832). He suggested I reach out to American Honda for assistance. I reached out to Honda, who promptly declined any assistance. This CR-V has only 54,000 miles on it and is otherwise near-new. This car has been in one minor incident; the repair shop and insurance adjuster found no structural problems. This accident was the other driver's fault (not my daughter's). The estimated repair costs total $6657.41. I have a copy of the estimate. In my view this should be a safety recall, as it involves the steering column, and I do not feel comfortable allowing my [XXX] daughter to drive the car- and I cannot afford the repairs! Is there anything the NHTSA can do to help me with this??? Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.