Complaint 2233606

Complaint Summary

SUSPENSION

Owner Narrative

Tesla was in FSD and had the latest software update installed on 8/6/28 which included the new FSD version released. On 8/7/28 on the way to work that my wife takes every time she goes to work the FSD ran over a large pot hole which it had never done before on the previous FSD version. The car started having rattling of the steering wheel and a rattling noise from over the rear driver wheel area. The next available Tesla service appointment was on 8/27 but we walked in and Tesla offered to do an alignment and found that the driver front and rear rims were bent from the pothole and we had to be pay close to 1800$. Thereafter, the rattling over the rear wheel well is louder but Tesla has not accommodated us with an earlier service appointment and refused to make any accommodations for the FSD update resulting in this damage.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.