Complaint 2233193
2023 RAM PROMASTER • EQUIPMENT:APPLIANCE:AIR CONDITIONER • incident Jan 21, 2025
Crash
No
Fire
No
Injuries
0
Deaths
0
- Complaint ID
- 2233193
- Make
- RAM
- Model
- PROMASTER
- Model Year
- 2023
- Component
- EQUIPMENT:APPLIANCE:AIR CONDITIONER
- Incident Date
- Jan 21, 2025
- Date Received
- Aug 7, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
EQUIPMENT:APPLIANCE:AIR CONDITIONER
Owner Narrative
Factory-installed Onan generator repeatedly throws fault codes causing complete air conditioning system shutdown. Defect present since early ownership. Three failed repair attempts at authorized Thor Motor Coach dealer La Mesa RV. Generator has never reliably held a load. Creates dangerous condition in extreme heat. Thor Motor Coach has refused to honor warranty.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.