Complaint 2232543

Complaint Summary

STEERING

Owner Narrative

I took my vehicle on for am oil change and the mechanic brought to my attention that the front subframe of the vehicle had serious rot and rust. This lower subframe ties the front control arms together and other structural components, which is concerning with how fast this component has degraded. When researching this online, this appears to be a common issue on 2015 and later Transit vans, to the point that an investigation was started towards a class action lawsuit. My vehicle is only 8 years and has 95,000 miles, quite young for this serious of an issue to be found. Ford should be held responsible and a safety recall should be issued as other manufacturers have had similar ones in recent years.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.