Complaint 2230817

Complaint Summary

UNKNOWN OR OTHER

Owner Narrative

Evaporator failure in Honda Civic 2018, causing upwards of $2,000 for repair. This is a major safety issue that in extreme heat (such as california weather) can cause driver fatigue, and electrical failure from overheating as well. I personally was not covered under the Honda extended warranty for the condenser seal replacement because my evaporator was also not working. Especially as someone who is working in my car most of the time, driving between facilities, I need to have functioning air conditioning for my own safety. Multiple times now I have experienced nausea and fatigue while driving, with no remedy other than parking at a store and sitting in the AC until I could cool off. This is not right, and Honda is not being helpful with solving this issue that should be covered. I first discovered this in early 2025, got it fixed through an extended warranty, and now my AC has failed again because of the evaporator failure. No warning lights, problem has been confirmed by a dealer.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.