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Complaint 2227778

2020 FORD EXPLORER • SEATS • incident Jan 15, 2024

Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint ID
2227778
Make
FORD
Model
EXPLORER
Model Year
2020
Component
SEATS
Incident Date
Jan 15, 2024
Date Received
Jul 21, 2026
Data As Of
Aug 1, 2026

Complaint Summary

SEATS

Owner Narrative

My Ford explorer has a 3rd row headrest stuck in a down position. So, the passengers head will not be supported in a whiplash situation. I have found many complaints on this issue but cant find what should be a very important safety recall.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.

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