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Complaint 2227213

2023 RAM PROMASTER • STEERING • incident Apr 14, 2025

Crash
No
Fire
No
Injuries
0
Deaths
0
Complaint ID
2227213
Make
RAM
Model
PROMASTER
Model Year
2023
Component
STEERING
Incident Date
Apr 14, 2025
Date Received
Jul 19, 2026
Data As Of
Sep 1, 2026

Complaint Summary

STEERING

Owner Narrative

Steering Rack and Pinion failure due to corroded electrical connection plug. This occurred in april, 2025, when the van had less than 15,000 miles on it. Took the van to Blue Ridge Chrysler Dodge dealership in Abingdon Va .for Warranty repair. Plug was taken off another vehicle to put on mine aaaand dielectric grease added to hopefully keep the replacement plug from corroding too. Location of plug makes it susceptible to water infiltration, a definite design flaw that is likely to cause trouble again in the future.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.

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