Complaint 2224097

Complaint Summary

STEERING

Owner Narrative

Within 48 hours of picking up my new 2026 Rivian R1S Dual Standard, I experienced a power steering fault while on a public roadway to where the vehicle entered a crawl mode and the power steering stopped working. The car was not steerable. I spent an hour on the phone with Rivian emergency roadside support and they had me perform a reset of the vehicle which restored the steering. However, it was still recommended by roadside service that the vehicle be looked at by the service team so it was towed to Gaithersburg service center. The problem was later identified in the system logs as a known firmware condition that is currently under investigation with no permanent fix at this time. There were no warnings or indication of this issue prior to it occurring. The issue has not happened again since it was at the service center.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.