Complaint 2223251
2017 DODGE JOURNEY • SEATS:FRONT ASSEMBLY:HEAD RESTRAINT • incident Jul 5, 2026
- Complaint ID
- 2223251
- Make
- DODGE
- Model
- JOURNEY
- Model Year
- 2017
- Component
- SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
- Incident Date
- Jul 5, 2026
- Date Received
- Jul 7, 2026
- Data As Of
- Sep 1, 2026
Complaint Summary
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Owner Narrative
While driving on a smooth paved road at normal speed, the active head restraint on the passenger seat suddenly deployed without any impact or collision. The headrest struck the passenger in the back of the head, causing pain and a potential injury. The vehicle did not experience a crash, bump, or sudden stop. After deployment, the headrest could not be reset or latched back into place. This appears to be a mechanical failure of the active head restraint system. This defect poses a serious safety risk because it could injure the driver causing an accident and may deploy again unexpectedly.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.