Complaint 2222542

Complaint Summary

STEERING

Owner Narrative

Before the recall, I was driving my vehicle and the brakes and the power steering locked up. The vehicle felt like it was trying to drive with the emergency brake on. After this happened, I took the vehicle to Haley Jeep Jam, Richmond, VA, and they said they couldn't determine anything was wrong, but replaced the brake pads. Shortly after this visit to the service department, the recall appeared. Since the recall, we have contacted Haley Jeep Ram and Whitten Brothers multiple times, but they are unable to fix the recall due to no resolution from Daimler Chrysler. In August 2025, Whitten Brothers, Ashland, VA, replaced the part with a new, recalled part as a temporary fix. There is still no permanent fix for this recall which continues to be a safety risk. Since the vehicle has an outstanding safety recall, we are unable to sell or trade in this vehicle. We have been patiently waiting but believe this should no longer be our problem. Daimler Chrysler needs to do the right thing to assist the vehicle owners. We have mailed a corresponding letter to NHTSA. Thank you for your time.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.