Complaint 2206691

Complaint Summary

POWER TRAIN

Owner Narrative

2015 Ford Transit. While driving at approximately 60 MPH, the vehicle was at first humming loudly...thought initially it was a neighboring noisy car muffler, but the van starting shaking and vibrating abnormally. Upon decreasing the speed, a loud thumping noise from beneath the car was heard, then squeeling while debris was being left in the road behind, and finally a violent shaking that was almost impossible to pull over safely. The "hill assist" light was flashing on the dash. I towed the vehicle to an independant transmission show as I was 50 miles from my local Ford dealer.ntact had the vehicle towed to a local dealer, where it was diagnosed and determined that the drive shaft flexible coupling was no longer present. The mechanic said that this is a known Ford issue and to have it towed there for the warranty/recall fix under NHTSA Campaign #19V767000 and #17S15 (Power Train) and the supercede Campaign #19S38. The vehicle had received an early version of the at-the-time fix of an updated flexible coupler. When contacting the Ford dealer, I was told that there were no recalls noted for my VIN. I contacted Ford, and was told that since I already had the "one-time permanant fix" that I was not eligble for any repairs under NHTSA 19S38 (which now specifies that that the flexible coupling is to be replaced with a new u-joint shaft connection). I thought safety recalls don't expire and the latest fix should be applicable/availble for this vehicle.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.