Complaint 2200952

Complaint Summary

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

Owner Narrative

On 12/4/25, I visited Corley's Lincoln and reported several issues. One issue was that the vehicle would accelerate or decelerate while using cruise control. There were several other issues, but the following two issues are safety issues. I visited again on 3/5/26 with several of the same issues, although the speed issue was not listed on the work order. They could not find any issues, but I encountered the same issues on my drive home. I immediately returned to the dealer, and they kept the vehicle from 3/6/2026 to 4/2/26. Again, the speed issue was not listed on the work order. At this point, I began to keep a log. On 4/19/26, I set the speed at 56 MPH while driving on [XXX] , and within a short time the speed increased to 65 MPH before I stepped on the brakes. I have tested the cruise control several times since with the same result. Also on 4/19/26. I was braking to a stop on [XXX] , when the crash warning was activated. There was no one in front of me and no cross traffic. The only cars were in the opposite left-turn lane, 6 lanes away and completely stopped. This has happened several times, usually while slowing to a stop. I did not report the crash alert to the dealer until 4/20/26. As of 4/27/26, I am still awaiting to hear of a resolution from the dealer. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.