Complaint 2197624

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

The contact owns a 2024 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to respond. The brake pedal was depressed to the floorboard. The brake pedal was soft, but after pumping it, the brake pedal became firm. The contact was unable to haul a trailer because the braking system was not operating properly. The contact stated that the ABS unintendedly engaged when not needed, but failed to function properly when needed. An independent mechanic bled the brake lines. The local dealer was contacted, but stated that the vehicle operated as designed. The vehicle was taken on two occasions to Don Franklin Somerset Chrysler Dodge Jeep RAM Service Center (1147 S. Hwy 27, Somerset, KY 42501), where the mechanic was able to duplicate the failure, but the vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 30,000. The VIN was not available.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.