Complaint 2195785

Complaint Summary

VISIBILITY/WIPER

Owner Narrative

REF RECALL 26V117 (Wiper Motor failure) & MY (2) PRIOR NHTSA COMPLAINTS; 11681607 & 11688314 (Autosense wiper operation failure). Autosense wiping does not clear wIndshield enough for visibility & therefore can’t be relied upon for safe driving. The only way to get MANUAL INTERMITTENT wiper operation is to go to SYNC settings & turn off auto wiper while driving in rain on Hwy at 65+ mph. Seriously?! THIS IS DISTRACTED DRIVING AT ITS WORST. Took dealer 2+ yrs to discover the shipping protective film used on wiper sensor was NOT removed by Chicago assembly plant prior to installing the sensor. Apr 2025, dealer replaced my sensor however it failed again by Aug 2025. Dealer had car 10/28/25-12/22/25 to fix multiple issues incl Autosense wiping. No codes appear & they can’t ID root cause of problem. Took car back for service 12/29/25-2/13/26 (multiple issues incl this) & they still can’t ID root cause. Given there’s now also a recall for wiper motor failure I requested a loaner from Lincoln CHQ but they have refused. I’M REQUESTING NHTSA REQUIRE LINCOLN TO PROVIDE LOANERS UNTIL THEY FIX ALL WIPER OPERATION FAILURES.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.