Complaint 2176544

Complaint Summary

SERVICE BRAKES, HYDRAULIC

Owner Narrative

The contact owned a 2001 Dodge Ram 1500. The contact stated that while exiting a parking lot and attempting to depress the brake pedal, the brake pedal floored, causing the contact to roll to a stop on the side of the road. The ABS and Brake Warning lights illuminated. The contact was able to drive at 2 MPH to their home. The vehicle was towed to the dealer, who diagnosed that the brake line had blown and replaced it where it had failed. Approximately 6 months later, the ABS and brake warning lights illuminated again. The contact inspected the vehicle and noticed no leaks. When restarting the vehicle, the warning lights were no longer illuminated. While driving at an unknown speed, the ABS and brake lights illuminated again. The vehicle was taken to Meineke Car Care Center to a certified mechanic. The following morning, the lights were not illuminated. The vehicle was returned to Meineke Car Care Center, who stated that it may have been a computer glitch causing the lights to illuminate, then turn off when the vehicle was restarted. The contact had the brakes replaced as routine maintenance; however, after doing so, while driving in the rain at approximately 25 mph and attempting to apply the brakes, the brakes failed, causing the vehicle to rear-end the vehicle in front. The air bags did not deploy. The contact did not sustain injuries or require medical attention. The contact assumed the other driver had injuries, but could not confirm. A police report was filed. The contact was able to drive at a slow speed to their home. The ABS and Brake lights were illuminated. The vehicle was towed back to Meineke Car Care Center, where it was diagnosed that the other brake line had blown. The front end and brake line, which had blown was repaired. After the vehicle had been repaired, when coming to a stoplight, the failure occurred again, causing the vehicle to crash a second time. There were no injuries, air bags did not deploy. A police report was filed. The contact drove the vehicle to Meineke Car Care Center, who was

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.