Complaint 2163706

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2018 Dodge Charger. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormal sound, and the check engine warning light illuminated. The contact stated that the steering wheel was uncontrollable. The contact stated that the steering wheel turned independently in the unintended direction, and the contact had to pull the steering wheel back into the intended direction. The vehicle was driven to the shoulder of the road. The contact stated that a nearby driver pulled over and informed the contact that sparks of fire were coming from underneath the vehicle. The contact stated that the failure had occurred while his family was inside the vehicle. The vehicle was towed to the residence. The vehicle was then towed to an independent mechanic, where it was diagnosed with a failed drive shaft and hairline cracks in the transmission. The contact was informed that the drive shaft had detached and caused a hairline crack in the transmission. In addition, the contact was informed that the transfer case was leaking. The contact was informed that the transfer case and drive shaft needed to be replaced. The vehicle was being repaired. The vehicle was later towed to the dealer; however, the contact was informed that the repairs were not covered under a recall. The contact referenced two unknown recalls, which had similar failures; however, the contact was informed that the recall repairs had previously been performed, and the repair was not covered under warranty. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the recall repairs had been performed in 2018. The contact was advised to have the vehicle towed to the dealer for diagnostic testing. The failure mileage was approximately 180,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.