Complaint 2161493

Complaint Summary

FUEL SYSTEM, DIESEL

Owner Narrative

The contact owns a 2016 Ford Transit. The contact stated that while driving at various speeds, the vehicle stalled. During the failure, the warning message "Reduced Power" was displayed. The contact stated that after restarting the engine, the vehicle operated as intended; however, the failure reoccurred later. The vehicle was taken to the local mechanic who replaced the fuel injector, but the failure reoccurred. The vehicle was later towed to the local dealer, where it was diagnosed that there were metal shavings in the fuel system. The dealer determined that the entire fuel system needed to be replaced, including the fuel pump, the fuel valves and the fuel injector. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 16V618000(Fuel System, Diesel, Engine and Engine Cooling), which the contact related to the failure. The vehicle was not yet repaired. The failure mileage was 165,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.