Complaint 2161148

Complaint Summary

VEHICLE SPEED CONTROL

Owner Narrative

The contact rented a 2016 U-Haul E450. The contact stated that while in the parking lot and placing the vehicle in drive, the contact tapped on the accelerator pedal, then when the brakes were applied and the vehicle suddenly accelerated. The contact removed her foot from the brake, and it continued to accelerate and crashed into a parked U-Haul truck. There were no reported injuries, fire, airbag deployment, or police report filed. It was unknown if there were any warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The contact spoke with the rental company, who reversed the vehicle without incident. The contact stated that the rental employee was not operating the vehicle the same way when the failure occurred. The failure mileage was approximately 141,000. The insurance company was contacted, who would potentially obtain the black box.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.