Complaint 2130506

Complaint Summary

SERVICE BRAKES

Owner Narrative

This all started when I purchased a 2018 Honda CRV from Motorworld in the late months of 2021 used. When this issue started happening, Motorworld ignored me when I was asking questions. Then, when I brought it in for service, they used tactics like "if we don't find anything, we will have to charge you a service fee" or call me the next day and say "before we hook it up, it may be your easy pass". They took the car in after I had complained about going down [XXX] , and with nothing in front of my car, it slammed on the brakes going from 40-0mph. When they got done, I went to pick up the car, and they told me it was the aftermarket windshield, but it was the one I bought with the car. I called Honda, they made Motor World take it in, and then called me and told me that they have the information and would share it with the appropriate parties. It has continued to happen, and I could get killed if it happens to me. I called to give Honda a more detailed recent incident, and the lady was like They closed this case. I have been waiting for a solution, and Honda just closed the case. I have been worried about the family's safety for 4 years. When it happened the brake warning comes on and the car just stopped. Please dont let them hide this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.