Complaint 2120691

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2015 Ford Fiesta. The contact stated that after the battery was replaced, the message "Transmission Malfunction Service Now" message was displayed on the instrument panel. The contact stated that while driving at various speeds, the RPMs fluctuated, and the engine revved abnormally. Whenever the contact attempted to depress the brake pedal, the engine jerked, and the transmission failed to shift as intended. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. Upon investigation, the contact related the failure to the Customer Satisfaction Program: 14M02 (Transmission Control Module); however, the VIN was not included. The failure persisted, and the vehicle remained at the residence unrepaired. The contact had parked the vehicle out of safety concerns. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 199,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.