Complaint 2117403
2014 FORD FIESTA • POWER TRAIN • incident Aug 4, 2025
- Complaint ID
- 2117403
- Make
- FORD
- Model
- FIESTA
- Model Year
- 2014
- Component
- POWER TRAIN
- Incident Date
- Aug 4, 2025
- Date Received
- Aug 5, 2025
- Data As Of
- Sep 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
Iâm reporting a failure with the Transmission Control Module (TCM) in my 2014 Ford Fiesta. The vehicle has exhibited consistent issues tied to the known PowerShift DPS6 transmission defect: including gear slipping, delayed acceleration, hesitation, and sudden loss of power while drivingâparticularly dangerous during intersections or merging situations. Ford previously issued Customer Satisfaction Program 14M02 to address this issue, but I was told my VIN is no longer eligible due to build date. I also requested coverage under Fordâs one-time TCM replacement extension announced in 2023, which was meant to support customers outside the 10-year window through June 30, 2025âbut I was denied this assistance as well. Iâve opened a formal case with Ford Customer Relationship Center under reference number CXH05170436-N7Z6Z1, after being denied support for a documented transmission control module failure. These symptoms present a clear safety risk, and the refusal to support a documented transmission failureâeven under goodwillâ I hope this will be reconsidered for safety investigation.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.