Complaint 2113581

Complaint Summary

ENGINE

Owner Narrative

The contact owns a 2016 Ford Fiesta. The contact stated while driving approximately 60 MPH, the vehicle was losing motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer to be diagnosed and it was determined that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the same dealer who diagnosed the vehicle and determined that the ignition coils needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken to an independent mechanic who diagnosed the vehicle and determined that the TCM needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to Customer Satisfaction Program: 14M02 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to NHTSA Hotline to report the failure. The failure mileage was approximately 130,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.