Complaint 2110071

Complaint Summary

VEHICLE SPEED CONTROL

Owner Narrative

I own a 2014 Ford Fiesta. On June 23, 2025, I brought my car to McCarthy Ford in Chicago due to a check engine light and other concerns. I told them I didn’t know what was wrong and paid for a diagnosis on my car. They fixed the hood and only mentioned the issue with my catalytic converter, which I could not afford to repair at the time. However, they never mentioned or inspected the Transmission Control Module (TCM) even though my car was eligible for extended coverage under Customer Satisfaction Program 14M02, which expired a week later on June 30th, 2025. Shortly after that visit, I relocated to Phoenix, AZ, and the vehicle began showing clear TCM failure symptoms: loss of acceleration, inability to reverse, and the wrench warning light. Ford corporate told me only the original servicing dealership could escalate the case for goodwill repair, but despite multiple attempts to contact them, I have received no response. While the converter was noted, that is an emissions issue. My current problem is a known, unrelated transmission defect that has now left my car unsafe to drive. The failure occurred just days after the TCM warranty expired, and Ford’s system never flagged it during my visit. This is a serious safety issue that deserves further investigation, as it puts drivers at risk of stalling or losing control in traffic. I am requesting that NHTSA take action and require Ford to provide repairs or accountability for affected owners.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.