Complaint 2107858
2022 GRAND DESIGN REFLECTION • EQUIPMENT:MECHANICAL:SPARE TIRE MOUNT/RACK • incident Mar 11, 2022
- Complaint ID
- 2107858
- Make
- GRAND DESIGN
- Model
- REFLECTION
- Model Year
- 2022
- Incident Date
- Mar 11, 2022
- Date Received
- Jul 8, 2025
- Data As Of
- Sep 1, 2026
Complaint Summary
EQUIPMENT:MECHANICAL:SPARE TIRE MOUNT/RACK
Owner Narrative
We purchased our 2022 Grand Design Reflection in January 2022 and were told it is good for full-time living since that is what we do. We have had issues with the slides, roof and other items list below: 3/11/2022 - Warranty Items: Driver side large slide wonât go in all the way and driver side front slide jumped a tooth. 6/9/2022 - Warranty Items: Bedroom slide (driver side front) mechanism needs to be completely rebuilt. Large slide (kitchen) has a bent bracket. 11/23/2022 - Warranty Items: Bedroom slide seized up (replaced slide system). Roof staples and screws poking through (resolved). 2/6/2023 - Non Warranty: Fridge shock cord snapped and fridge fell forward. Purchased new shock cord and installed. 8/9/2023 - Non Warranty: Fridge not working, bad board. Warranty passed and extended warranty said they would not pay due to the fridge fell forward in the past. Gerster paid to replace the fridge. Warranty Items: Spare tire coming loose after every travel. Shop replaced the wench. 6/6/2024 - Warranty Items: Slide on passenger side not sliding correctly. Room track is ground down causing gears to slip. Shop replaced the assembly. 7/6/2024 - Warranty Items: Fridge randomly stops working, needs replacement. Extended warranty covered all but $150 deductible. 6/6/2025 - Warranty Items: roof staples and screes poking through (roof replaced). Driver side large slide pin bent (replaced). Tech found cracks in the fiberglass above the slide at the rear. The cracks are on the inside in the same area (Submitted a claim to Grand Design. Waiting). 6/27/2025 - Pulled into campground and tried opening the window by the dining table. It is stuck. Had to push and hold it closed and then the release lever worked. Randomly throughout our travels, we stop at different places and notice pieces of trim/wood on the floors. Two kitchen drawers and one dresser drawer open during travel so had to install new drawer slide hardware. I'm having trouble attaching details.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.