Complaint 2106108

Complaint Summary

POWER TRAIN

Owner Narrative

The contact owns a 2016 Ram 5500. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from underneath the vehicle. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transfer case. The contact stated that the transmission was loud and vibrated abnormally while driving. The contact previously owned a 2014 Ram 5500 with a noisy transfer case which caused the vehicle to vibrate abnormally, and due to the failure, the contact was given a newer model vehicle. The contact stated that the current vehicle was not repaired and remained with the dealer. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 156. The VIN was invalid.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.