Complaint 2095981

Complaint Summary

ELECTRICAL SYSTEM

Owner Narrative

Vehicle Make/Model/Year: Ford Transit Passenger Van, 2021 VIN: [XXX] 1. Component/System That Failed: The automatic sliding door on the passenger side of the van has malfunctioned repeatedly. The door does not open properly, often stopping at approximately 6 inches, and frequently fails to close fully. In multiple instances, the door has opened while the vehicle was in motion, which presents a serious safety hazard. The affected component is still available and can be inspected upon request. 2. Safety Risk Description: This malfunction puts occupants’ safety at serious risk. If the door opens while driving, passengers (especially children or individuals with limited mobility) are vulnerable to falling out. Additionally, in an emergency situation, Emergency Medical Services (EMS) or other first responders would not be able to easily access the van through the sliding door, delaying urgent medical treatment or evacuation. This could result in preventable injuries or fatalities. 3. Repair History and Reproduction of the Problem: This issue has already been addressed by a Ford-certified dealership approximately six months ago; however, the problem has recurred without warning. The dealership had previously claimed to have fixed the issue, but it is now presenting the same symptoms, suggesting the repair was either temporary or the root problem was not resolved. The problem can be reproduced and is ongoing. 4. Inspections: The vehicle has been inspected and serviced by an authorized Ford dealership, but the repair has not held. To my knowledge, the vehicle has not yet been inspected by the manufacturer, police, or insurance representatives, but I am willing to make the vehicle available for any required inspection. 5. Warning Signs or Messages: There were no warning lamps, messages, or indicators prior to the recurrence of this malfunction. The door began to malfunction again without any notice, making it even more dangerous for driving. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.