Complaint 2090526

Complaint Summary

STEERING

Owner Narrative

On May 3, 2025, at approximately 2:00 PM EDT, while driving a 2023 Tesla Model S on a busy highway in a high-density retail area, a vehicle suddenly pulled out from a driveway into the vehicle’s path, requiring an immediate honk to alert the driver. Due to muscle memory, the center airbag cover of the standard steering wheel was pressed, expecting the horn to sound, as is typical in most vehicles. However, the Model S uses a small capacitive horn button on the right side of the steering wheel, which could not be located quickly. The failure to honk in this critical moment necessitated a swerve to the left to avoid a collision, nearly causing an accident with another vehicle in the adjacent lane, which was fortunately a few feet behind. The capacitive horn button’s design is counterintuitive and hazardous, requiring precise pressing that often distracts from driving. This incident nearly resulted in a serious collision due to the delayed response caused by the horn’s placement. Previous experiences include accidentally activating windshield wipers when attempting to honk, increasing distraction. A prior complaint was filed with NHTSA about this issue, noting Tesla’s 2022 statement that vehicles built after November 2021 would receive a software update to enable a center horn. This vehicle, built in December 2022, lacks the necessary hardware, and Tesla has offered only a costly retrofit as a solution. This design flaw poses a significant safety risk by violating intuitive driving habits. NHTSA is urged to investigate the Tesla Model S steering wheel’s horn design and mandate a recall or free retrofit to install a mechanical center horn, aligning with standard vehicle safety expectations.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.