Complaint 2090323
2014 FORD FIESTA • POWER TRAIN • incident Apr 9, 2025
- Complaint ID
- 2090323
- Make
- FORD
- Model
- FIESTA
- Model Year
- 2014
- Component
- POWER TRAIN
- Incident Date
- Apr 9, 2025
- Date Received
- May 8, 2025
- Data As Of
- Sep 1, 2026
Complaint Summary
POWER TRAIN
Owner Narrative
The vehicle has experienced ongoing failures with the DPS6 PowerShift transmission system. Symptoms included slipping between gears, failure to engage 6th gear, jerky shifting, and bucking during acceleration. A transmission warning light appeared multiple times. These issues occurred daily and worsened over time. Eventually, the vehicle became unsafe to driveâit would over-rev, buck violently, and lose power during traffic conditions. A retired Ford Senior Master Technician confirmed the issue is consistent with a faulty Transmission Control Module (TCM), which is covered under Fordâs Customer Satisfaction Program (CSP) 14M02. Despite this, the dealership refused to replace the TCM. Instead, they replaced a speed sensor and returned it to me. The vehicle broke down again within minutes and had to be returned. The dealership has now suggested dropping the transmission for further inspection at a cost of $2,500, rather than honoring CSP 14M02. They also encouraged me to trade in the vehicle instead of repairing it. The TCM failure has not been resolved, and the vehicle remains unsafe to drive.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.