Complaint 2090219

Complaint Summary

FUEL SYSTEM, DIESEL

Owner Narrative

The contact owns a 2021 Ford F-550 SD. The contact stated that while an employee was driving 65 MPH and towing a vehicle, the vehicle inadvertently lost motive power. The driver was unable to pull over to the shoulder of the roadway due to a loss of electronic power steering; however, the vehicle was able to restart. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); the VIN was included, but parts were not yet available. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 195,000.

Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.