Complaint 2089668
2020 TESLA MODEL Y • UNKNOWN OR OTHER • incident May 1, 2025
- Complaint ID
- 2089668
- Make
- TESLA
- Model
- MODEL Y
- Model Year
- 2020
- Component
- UNKNOWN OR OTHER
- Incident Date
- May 1, 2025
- Date Received
- May 6, 2025
- Data As Of
- Sep 1, 2026
Complaint Summary
UNKNOWN OR OTHER
Owner Narrative
I have a Tesla Model Y and a Model 3. Both of them 2020 year purchased. The miles on Model Y is 96K and 43K respectively. In Feb 2025, my Model Y windshield had cracked and I had made a Tesla Insurance claim and paid the 500$ deductible and got it replaced. Now, in May 1st week, the same Model Y's windshield is cracked. When I take to Tesla service center, they say that its because of an external impact and so, they can't consider a warranty claim and I have to make another payment for this. That's the first thing. Now, with my Model 3, there is a crack developing on the rear windshield. I understand from Tesla that it has to be replaced too. I had a chat with Safelite auto glass company technician and he said that Tesla's glasses are too thin to accmmodate sensors and thats why this is happening repeatedly.
Owner-submitted narrative on file with NHTSA. Complaint narratives are self-reported and have not been verified.